MMr Work From Home
Beginner

The Complete Virtual Assistant Course: Get Client-Ready

What you'll learn

Everything covered in this course, section by section.

What the job really is

  • What a virtual assistant actually does all day
  • The three kinds of client who hire VAs
  • What you need before your first client
  • Setting up a workspace clients take seriously

The core toolkit

  • Google Workspace for client work
  • Spreadsheets you will actually be asked for
  • Slack, Zoom and Loom without looking new
  • Password managers and handling client logins safely

Running someone's day

  • Taking over an inbox without breaking anything
  • Calendar management across time zones
  • Writing on behalf of your client
  • Meeting notes and follow-ups that get read

Working like a professional

  • Writing an SOP so work survives your day off
  • Reporting your hours and what you did
  • Handling mistakes and missed deadlines
  • Asking for more work and more money

Tools: CRM

  • HubSpot CRM, step by step
  • Zoho CRM, step by step
  • Pipedrive, step by step
  • Salesforce, step by step

Tools: Communication

  • Slack, step by step
  • Microsoft Teams, step by step
  • Zoom, step by step
  • Google Meet, step by step
  • Loom, step by step

Tools: Documents

  • Google Workspace, step by step
  • Microsoft 365, step by step
  • Excel, step by step
  • DocuSign, step by step
  • PandaDoc, step by step

Tools: Project management

  • Asana, step by step
  • Trello, step by step
  • ClickUp, step by step
  • Monday.com, step by step
  • Notion, step by step

Tools: Scheduling

  • Calendly, step by step
  • Acuity Scheduling, step by step
  • Google Calendar, step by step

Tools: Automation

  • Zapier, step by step
  • Make, step by step

Tools: Time tracking

  • Hubstaff, step by step
  • Time Doctor, step by step
  • Clockify, step by step
  • Toggl, step by step

Tools: Security

  • Bitwarden, step by step
  • LastPass, step by step

Tools: Files

  • Google Drive, step by step
  • Dropbox, step by step

Tools: Design

  • Canva, step by step

Tools: AI assistants

  • ChatGPT, step by step
  • Claude, step by step
  • Otter.ai, step by step

Tools you'll learn

36 tools you will be able to use by the end of this course.

CRM

  • HubSpot CRMgenerous free tier
  • Zoho CRMcommon with small businesses
  • Pipedrive
  • Salesforcethe basics you will be asked for

Communication

  • Slackchannels, threads, etiquette
  • Microsoft Teams
  • Zoom
  • Google Meet
  • Loomasync video updates

Documents

  • Google WorkspaceDocs, Sheets, Drive
  • Microsoft 365Word, Excel, Outlook
  • Excelthe level clients expect
  • DocuSign
  • PandaDoc

Project management

  • Asana
  • Trello
  • ClickUp
  • Monday.com
  • NotionSOPs and client wikis

Scheduling

  • Calendly
  • Acuity Scheduling
  • Google Calendartime zones

Automation

  • Zapierthe skill that doubles your rate
  • Make

Time tracking

  • Hubstaffscreenshots — know before you install
  • Time Doctor
  • Clockifyfree
  • Toggl

Security

  • Bitwardenclient passwords, safely
  • LastPass

Files

  • Google Drive
  • Dropbox

Design

  • Canvaquick client graphics

AI assistants

  • ChatGPTdrafting and summarising
  • Claude
  • Otter.aimeeting notes

Interview preparation

392 practice questions based on real interview assessments

Every topic concludes with a short assessment drawn from the situations employers present to candidates. You will be asked what to do when a system fails, which figure to verify first, and how to respond to the customer. These are not revision exercises. They are preparation for the questions that determine whether you are offered the position.

Complete the practical work in each tool and sit every assessment. Candidates who can answer these questions aloud, and explain their reasoning, are the candidates who receive offers.

  • 52 topics, each concluding in an assessment
  • 392 questions in total
  • Covering all 36 tools taught in this course
  • Every assessment may be retaken without limit

This course includes

  • 26.4 hours of on-demand video
  • 52 lessons across 15 sections
  • 1 free preview lesson
  • 392 interview practice questions
  • Full lifetime access
  • Access on mobile and desktop

Course content

15 sections · 52 lessons · 26hr 23min total length

What the job really is4 lessons · 30min
  • What a virtual assistant actually does all dayPreview8min
  • The three kinds of client who hire VAs7min
  • What you need before your first client8min
  • Setting up a workspace clients take seriously7min
The core toolkit4 lessons · 36min
  • Google Workspace for client work9min
  • Spreadsheets you will actually be asked for11min
  • Slack, Zoom and Loom without looking new8min
  • Password managers and handling client logins safely8min
Running someone's day4 lessons · 28min
  • Taking over an inbox without breaking anything8min
  • Calendar management across time zones7min
  • Writing on behalf of your client7min
  • Meeting notes and follow-ups that get read6min
Working like a professional4 lessons · 26min
  • Writing an SOP so work survives your day off6min
  • Reporting your hours and what you did7min
  • Handling mistakes and missed deadlines6min
  • Asking for more work and more money7min
Tools: CRM4 lessons · 2hr 42min
  • HubSpot CRM, step by step41min
  • Zoho CRM, step by step40min
  • Pipedrive, step by step40min
  • Salesforce, step by step41min
Tools: Communication5 lessons · 3hr 3min
  • Slack, step by step39min
  • Microsoft Teams, step by step37min
  • Zoom, step by step37min
  • Google Meet, step by step36min
  • Loom, step by step34min
Tools: Documents5 lessons · 3hr 16min
  • Google Workspace, step by step32min
  • Microsoft 365, step by step41min
  • Excel, step by step45min
  • DocuSign, step by step38min
  • PandaDoc, step by step40min
Tools: Project management5 lessons · 3hr 35min
  • Asana, step by step42min
  • Trello, step by step42min
  • ClickUp, step by step43min
  • Monday.com, step by step44min
  • Notion, step by step44min
Tools: Scheduling3 lessons · 2hr 14min
  • Calendly, step by step45min
  • Acuity Scheduling, step by step45min
  • Google Calendar, step by step44min
Tools: Automation2 lessons · 1hr 25min
  • Zapier, step by step43min
  • Make, step by step42min
Tools: Time tracking4 lessons · 2hr 42min
  • Hubstaff, step by step42min
  • Time Doctor, step by step41min
  • Clockify, step by step40min
  • Toggl, step by step39min
Tools: Security2 lessons · 1hr 19min
  • Bitwarden, step by step40min
  • LastPass, step by step39min
Tools: Files2 lessons · 1hr 18min
  • Google Drive, step by step39min
  • Dropbox, step by step39min
Tools: Design1 lessons · 40min
  • Canva, step by step40min
Tools: AI assistants3 lessons · 2hr 9min
  • ChatGPT, step by step42min
  • Claude, step by step43min
  • Otter.ai, step by step44min

Requirements

  • A laptop and a stable internet connection
  • No previous experience — everything starts from the beginning
  • Comfortable written English