MMr Work From Home
Beginner

Track & Trace: Shipment Monitoring That Clients Trust

What you'll learn

Everything covered in this course, section by section.

The role

  • Why visibility is a paid job
  • Who is waiting for your updates
  • Portals and tracking tools

The daily rhythm

  • Check calls that do not annoy drivers
  • Updating portals accurately
  • Spotting a late load before it is late

When it goes wrong

  • Breakdowns, weather and closed receivers
  • Telling a customer bad news early
  • Handover notes at end of shift

Tools: Visibility

  • Macropoint
  • FourKites
  • project44
  • Trucker Tools

Tools: TMS

  • McLeod

Tools: Documents

  • Google Sheets, step by step

Tools: Phone

  • RingCentral, step by step

Tools: Communication

  • Slack, step by step
  • WhatsApp Business

Tools you'll learn

9 tools you will be able to use by the end of this course.

Visibility

  • Macropoint
  • FourKites
  • project44
  • Trucker Tools

TMS

  • McLeod

Documents

  • Google Sheetsshift handover

Phone

  • RingCentral

Communication

  • Slack
  • WhatsApp Businessdriver check-ins

Interview preparation

126 practice questions based on real interview assessments

Every topic concludes with a short assessment drawn from the situations employers present to candidates. You will be asked what to do when a system fails, which figure to verify first, and how to respond to the customer. These are not revision exercises. They are preparation for the questions that determine whether you are offered the position.

Complete the practical work in each tool and sit every assessment. Candidates who can answer these questions aloud, and explain their reasoning, are the candidates who receive offers.

  • 18 topics, each concluding in an assessment
  • 126 questions in total
  • Covering all 9 tools taught in this course
  • Every assessment may be retaken without limit

This course includes

  • 4.5 hours of on-demand video
  • 18 lessons across 8 sections
  • 1 free preview lesson
  • 126 interview practice questions
  • Full lifetime access
  • Access on mobile and desktop

Course content

8 sections · 18 lessons · 4hr 29min total length

The role3 lessons · 18min
  • Why visibility is a paid jobPreview6min
  • Who is waiting for your updates6min
  • Portals and tracking tools6min
The daily rhythm3 lessons · 18min
  • Check calls that do not annoy drivers6min
  • Updating portals accurately6min
  • Spotting a late load before it is late6min
When it goes wrong3 lessons · 18min
  • Breakdowns, weather and closed receivers6min
  • Telling a customer bad news early6min
  • Handover notes at end of shift6min
Tools: Visibility4 lessons · 1hr
  • Macropoint16min
  • FourKites15min
  • project4415min
  • Trucker Tools14min
Tools: TMS1 lessons · 16min
  • McLeod16min
Tools: Documents1 lessons · 47min
  • Google Sheets, step by step47min
Tools: Phone1 lessons · 39min
  • RingCentral, step by step39min
Tools: Communication2 lessons · 53min
  • Slack, step by step39min
  • WhatsApp Business14min

Requirements

  • A laptop and a stable internet connection
  • A quiet place to work and a headset
  • No previous experience — everything starts from the beginning