Retention & Difficult Customers: Save the Account

Interview preparation

80 practice questions based on real interview assessments

Every topic concludes with a short assessment drawn from the situations employers present to candidates. You will be asked what to do when a system fails, which figure to verify first, and how to respond to the customer. These are not revision exercises. They are preparation for the questions that determine whether you are offered the position.

Complete the practical work in each tool and sit every assessment. Candidates who can answer these questions aloud, and explain their reasoning, are the candidates who receive offers.

• 10 topics, each concluding in an assessment
• 80 questions in total
• Covering all 11 tools taught in this course
• Every assessment may be retaken without limit