MMr Work From Home
Beginner

Live Chat Support: Handle Five Chats Without Panicking

What you'll learn

Everything covered in this course, section by section.

Chat is not email

  • Why chat needs different writing
  • Speed, typing and accuracy
  • Setting expectations in the first line

Handling several at once

  • Juggling multiple chats calmly
  • Holding a customer without losing them
  • Shortcuts and saved replies

Common situations

  • Order, billing and refund chats
  • The customer who will not say the problem
  • Ending a chat properly

Tools: Live chat

  • Intercom, step by step
  • Tidio, step by step
  • Crisp, step by step
  • LiveChat, step by step
  • Tawk.to, step by step
  • Zendesk Chat, step by step

Tools: Helpdesk

  • Zoho Desk, step by step

Tools: CRM

  • HubSpot CRM, step by step

Tools: E-commerce

  • Shopify Admin, step by step

Tools: Communication

  • Slack, step by step

Tools: Documents

  • Google Workspace, step by step

Tools: Time tracking

  • Clockify, step by step

Tools you'll learn

12 tools you will be able to use by the end of this course.

Live chat

  • Intercom
  • Tidio
  • Crisp
  • LiveChat
  • Tawk.tofree
  • Zendesk Chat

Helpdesk

  • Zoho Desk

CRM

  • HubSpot

E-commerce

  • Shopify Adminorder lookups

Communication

  • Slack

Documents

  • Google Workspace

Time tracking

  • Clockify

Interview preparation

150 practice questions based on real interview assessments

Every topic concludes with a short assessment drawn from the situations employers present to candidates. You will be asked what to do when a system fails, which figure to verify first, and how to respond to the customer. These are not revision exercises. They are preparation for the questions that determine whether you are offered the position.

Complete the practical work in each tool and sit every assessment. Candidates who can answer these questions aloud, and explain their reasoning, are the candidates who receive offers.

  • 21 topics, each concluding in an assessment
  • 150 questions in total
  • Covering all 12 tools taught in this course
  • Every assessment may be retaken without limit

This course includes

  • 7.3 hours of on-demand video
  • 21 lessons across 10 sections
  • 1 free preview lesson
  • 150 interview practice questions
  • Full lifetime access
  • Access on mobile and desktop

Course content

10 sections · 21 lessons · 7hr 20min total length

Chat is not email3 lessons · 13min
  • Why chat needs different writingPreview5min
  • Speed, typing and accuracy4min
  • Setting expectations in the first line4min
Handling several at once3 lessons · 15min
  • Juggling multiple chats calmly5min
  • Holding a customer without losing them5min
  • Shortcuts and saved replies5min
Common situations3 lessons · 16min
  • Order, billing and refund chats6min
  • The customer who will not say the problem5min
  • Ending a chat properly5min
Tools: Live chat6 lessons · 2hr 43min
  • Intercom, step by step35min
  • Tidio, step by step33min
  • Crisp, step by step32min
  • LiveChat, step by step22min
  • Tawk.to, step by step22min
  • Zendesk Chat, step by step19min
Tools: Helpdesk1 lessons · 36min
  • Zoho Desk, step by step36min
Tools: CRM1 lessons · 41min
  • HubSpot CRM, step by step41min
Tools: E-commerce1 lessons · 45min
  • Shopify Admin, step by step45min
Tools: Communication1 lessons · 39min
  • Slack, step by step39min
Tools: Documents1 lessons · 32min
  • Google Workspace, step by step32min
Tools: Time tracking1 lessons · 40min
  • Clockify, step by step40min

Requirements

  • A laptop and a stable internet connection
  • Typing speed of around 40 words per minute
  • No previous experience — everything starts from the beginning