MMr Work From Home
Intermediate

Executive VA: Inbox Zero & Calendar Control

What you'll learn

Everything covered in this course, section by section.

Earning inbox access

  • Why inbox work is the trusted job
  • Agreeing rules before you touch anything
  • Labels, filters and a system that holds

Inbox to zero

  • Triage: reply, delegate, defer, delete
  • Drafting in your client's voice
  • Templates and canned replies

The calendar

  • Protecting focus time
  • Scheduling across time zones without errors
  • Travel, buffers and realistic days

Being the gatekeeper

  • Saying no on someone else's behalf
  • Weekly briefings your client reads
  • Escalating properly

Tools: Email

  • Front, step by step

Tools: Scheduling

  • Google Calendar, step by step
  • Calendly, step by step

Tools: Project management

  • Notion, step by step
  • Asana, step by step

Tools: CRM

  • HubSpot CRM, step by step

Tools: Communication

  • Slack, step by step
  • Microsoft Teams, step by step
  • Zoom, step by step
  • Google Meet, step by step
  • Loom, step by step

Tools: Security

  • Bitwarden, step by step
  • LastPass, step by step

Tools: AI assistants

  • ChatGPT, step by step
  • Claude, step by step
  • Otter.ai, step by step

Tools you'll learn

19 tools you will be able to use by the end of this course.

Email

  • Gmailfilters, labels, templates
  • Outlook
  • Superhuman
  • Frontshared inboxes

Scheduling

  • Google Calendartime zones
  • Calendly

Project management

  • Notion
  • Asana

CRM

  • HubSpot CRMcontact history

Communication

  • Slackchannels, threads, etiquette
  • Microsoft Teams
  • Zoom
  • Google Meet
  • Loomasync video updates

Security

  • Bitwardenclient passwords, safely
  • LastPass

AI assistants

  • ChatGPTdrafting and summarising
  • Claude
  • Otter.aimeeting notes

Interview preparation

202 practice questions based on real interview assessments

Every topic concludes with a short assessment drawn from the situations employers present to candidates. You will be asked what to do when a system fails, which figure to verify first, and how to respond to the customer. These are not revision exercises. They are preparation for the questions that determine whether you are offered the position.

Complete the practical work in each tool and sit every assessment. Candidates who can answer these questions aloud, and explain their reasoning, are the candidates who receive offers.

  • 28 topics, each concluding in an assessment
  • 202 questions in total
  • Covering all 19 tools taught in this course
  • Every assessment may be retaken without limit

This course includes

  • 11.9 hours of on-demand video
  • 28 lessons across 11 sections
  • 1 free preview lesson
  • 202 interview practice questions
  • Full lifetime access
  • Access on mobile and desktop

Course content

11 sections · 28 lessons · 11hr 54min total length

Earning inbox access3 lessons · 20min
  • Why inbox work is the trusted jobPreview7min
  • Agreeing rules before you touch anything6min
  • Labels, filters and a system that holds7min
Inbox to zero3 lessons · 17min
  • Triage: reply, delegate, defer, delete6min
  • Drafting in your client's voice6min
  • Templates and canned replies5min
The calendar3 lessons · 17min
  • Protecting focus time6min
  • Scheduling across time zones without errors6min
  • Travel, buffers and realistic days5min
Being the gatekeeper3 lessons · 18min
  • Saying no on someone else's behalf6min
  • Weekly briefings your client reads6min
  • Escalating properly6min
Tools: Email1 lessons · 35min
  • Front, step by step35min
Tools: Scheduling2 lessons · 1hr 29min
  • Google Calendar, step by step44min
  • Calendly, step by step45min
Tools: Project management2 lessons · 1hr 26min
  • Notion, step by step44min
  • Asana, step by step42min
Tools: CRM1 lessons · 41min
  • HubSpot CRM, step by step41min
Tools: Communication5 lessons · 3hr 3min
  • Slack, step by step39min
  • Microsoft Teams, step by step37min
  • Zoom, step by step37min
  • Google Meet, step by step36min
  • Loom, step by step34min
Tools: Security2 lessons · 1hr 19min
  • Bitwarden, step by step40min
  • LastPass, step by step39min
Tools: AI assistants3 lessons · 2hr 9min
  • ChatGPT, step by step42min
  • Claude, step by step43min
  • Otter.ai, step by step44min

Requirements

  • A laptop and a stable internet connection
  • Some admin or office experience is useful
  • Strong written English