Course content
11 sections · 28 lessons · 11hr 54min total length
Earning inbox access3 lessons · 20min
- Why inbox work is the trusted jobPreview7min
- Agreeing rules before you touch anything6min
- Labels, filters and a system that holds7min
Inbox to zero3 lessons · 17min
- Triage: reply, delegate, defer, delete6min
- Drafting in your client's voice6min
- Templates and canned replies5min
The calendar3 lessons · 17min
- Protecting focus time6min
- Scheduling across time zones without errors6min
- Travel, buffers and realistic days5min
Being the gatekeeper3 lessons · 18min
- Saying no on someone else's behalf6min
- Weekly briefings your client reads6min
- Escalating properly6min
Tools: Email1 lessons · 35min
- Front, step by step35min
Tools: Scheduling2 lessons · 1hr 29min
- Google Calendar, step by step44min
- Calendly, step by step45min
Tools: Project management2 lessons · 1hr 26min
- Notion, step by step44min
- Asana, step by step42min
Tools: CRM1 lessons · 41min
- HubSpot CRM, step by step41min
Tools: Communication5 lessons · 3hr 3min
- Slack, step by step39min
- Microsoft Teams, step by step37min
- Zoom, step by step37min
- Google Meet, step by step36min
- Loom, step by step34min
Tools: Security2 lessons · 1hr 19min
- Bitwarden, step by step40min
- LastPass, step by step39min
Tools: AI assistants3 lessons · 2hr 9min
- ChatGPT, step by step42min
- Claude, step by step43min
- Otter.ai, step by step44min