E-commerce VA: Shopify Orders, Listings & Refunds

What you'll learn

Everything covered in this course, section by section.

The e-commerce VA role

How an online store actually runs
Where a VA fits into a store's day
Tools you will be given access to

Orders and fulfilment

Processing orders start to finish
Tracking, delays and chasing suppliers
Refunds, returns and exchanges

Products and listings

Adding and editing products properly
Writing product descriptions that sell
Images, variants and inventory counts

Keeping the store healthy

Spotting problems before the owner does
Daily and weekly checks worth doing
Reporting to a store owner

Tools: E-commerce

Shopify Admin, step by step
Amazon Seller Central, step by step
DSers, step by step

Tools: Helpdesk

Gorgias, step by step
Zendesk, step by step

Tools: CRM

HubSpot CRM, step by step

Tools: Documents

Google Sheets, step by step
Excel, step by step

Tools: Communication

Slack, step by step
Zoom, step by step

Tools: Design

Canva, step by step

Tools: Automation

Zapier, step by step

Tools: AI assistants

ChatGPT, step by step

Tools you'll learn

13 tools you will be able to use by the end of this course.

E-commerce

Shopify Admin
Amazon Seller Central
DSerssupplier orders

Helpdesk

Gorgiasbuilt for stores
Zendesk

CRM

HubSpot CRM

Documents

Google Sheetsinventory tracking
Excel

Communication

Slack
Zoom

Design

Canvaproduct images

Automation

Zapier

AI assistants

ChatGPTproduct descriptions

Interview preparation

181 practice questions based on real interview assessments

Every topic concludes with a short assessment drawn from the situations employers present to candidates. You will be asked what to do when a system fails, which figure to verify first, and how to respond to the customer. These are not revision exercises. They are preparation for the questions that determine whether you are offered the position.

Complete the practical work in each tool and sit every assessment. Candidates who can answer these questions aloud, and explain their reasoning, are the candidates who receive offers.

25 topics, each concluding in an assessment
181 questions in total
Covering all 13 tools taught in this course
Every assessment may be retaken without limit

This course includes

10.7 hours of on-demand video
25 lessons across 12 sections
1 free preview lesson
181 interview practice questions
Full lifetime access
Access on mobile and desktop

Course content

12 sections · 25 lessons · 10hr 43min total length

The e-commerce VA role3 lessons · 21min

How an online store actually runsPreview7min
Where a VA fits into a store's day7min
Tools you will be given access to7min

Orders and fulfilment3 lessons · 22min

Processing orders start to finish6min
Tracking, delays and chasing suppliers9min
Refunds, returns and exchanges7min

Products and listings3 lessons · 22min

Adding and editing products properly8min
Writing product descriptions that sell7min
Images, variants and inventory counts7min

Keeping the store healthy3 lessons · 20min

Spotting problems before the owner does7min
Daily and weekly checks worth doing6min
Reporting to a store owner7min

Tools: E-commerce3 lessons · 2hr 16min

Shopify Admin, step by step45min
Amazon Seller Central, step by step45min
DSers, step by step46min

Tools: Helpdesk2 lessons · 1hr 28min

Gorgias, step by step46min
Zendesk, step by step42min

Tools: CRM1 lessons · 41min

HubSpot CRM, step by step41min

Tools: Documents2 lessons · 1hr 32min

Google Sheets, step by step47min
Excel, step by step45min

Tools: Communication2 lessons · 1hr 16min

Slack, step by step39min
Zoom, step by step37min

Tools: Design1 lessons · 40min

Canva, step by step40min

Tools: Automation1 lessons · 43min

Zapier, step by step43min

Tools: AI assistants1 lessons · 42min

ChatGPT, step by step42min

Requirements

A laptop and a stable internet connection
No previous experience — everything starts from the beginning
Basic spreadsheet familiarity helps but is not required